Enabled Superior and Effective Technology
BLACKbox products secured the client's business operations from data loss, leakage, and theft and recovered from accidental or intentional information deletion and ransomware.
About Client:
The client is a well-known Chartered Accountant company with two businesses. One of its businesses is Knowledge Process Outsourcing (KPO), which offers Accounts Process Outsourcing Services to clients in the United Kingdom (UK) and Middle Eastern Countries. The client is credited with putting Vadodara as a KPO destination on the world map.
The client's other business is a conventional Audit Service firm intended for their customers in Vadodara, Anand and Ankleshwar. The client is a loyal BLACKbox customer and uses the technology for both businesses.
Executive Summary:
For the client's KPO service business, BLACKbox technology is a mandatory and significant investment because Chartered Accountants are entrusted with all their data by their customers. While running a KPO business, the client is subjected to the most stringent Data Loss, Leakage, and Theft Prevention Policies by global customers, and this company follows all the needed security and safety processes and procedures involving BLACKbox products.
For their Audit Service Firm, investment in BLACKbox is due to adherence to the Code of Ethics and Conduct stipulated by ICAI (Institute of Chartered Accountants of India), which mandates non-negotiable maintenance of confidentiality about clients' business and personal data. In India, the status of and expectations from CA by the businesses are very diversely handled, primarily when they serve small companies that fall in the range of 10 CR to 100 CR turnovers. In this category of business setup, everything has relied on the CA firm. They keep their books, feed data to accounts software, file IT returns on customer's behalf from their office, exchange entire accounts data on the Pen Drives, file GST returns, issue inventory/valuation certificates, prepare project reports for banks, and all activities related to Accounts & Finance.
Here, the safety of all business data, sales, procurement, costs, salaries, inventory, assets, and liabilities data of a customer goes to and from the Chartered Accountant firm's office. In this situation, the significant responsibility involving the confidentiality of the data is appropriately in the responsible hands of the CA firm.
And this is the reason why the client opted for BLACKbox in their Audit Firm. After implementing BLACKbox, the company stakeholders feel empowered custodians of their client's private data and confidential information. The BLACKbox technology is safe and secure from loss, leakage and theft, which assists clients in their business operations in multiple ways.
Challenges Faced By The Client:
The client, from the Chartered Accountant community, faced multiple challenges dealing with the client's confidential data and private information. They use digital signatures on USB ports, and most of their clients send data mainly by pen drives. So, these mandates need them to keep their USB ports open, often leading to a severe threat of data leakage and theft.
Sometimes, many junior students working in their offices as Articles accidentally or intentionally delete vital data. This scenario caused multiple business and operational issues. Also, these articles often use their laptops, so the company was likely to open to security attacks by ransomware.
How BLACKbox Assisted the Client:
With BLACKbox features and functionalities, the client can now effortlessly allow inward-only data from USB, which solves the problems of using pen drives and digital signatures through the USB port. Also, the feature to use the digital signature without allowing the USB port to copy data on the pen drive is highly effective for company operations.
The Active Recycle Bin feature, which restores deleted data and tags that figure out who deleted the data, is handy for the company. They use it at least ten times monthly to maintain and sustain their business continuity.
BLACKbox's Vault and Workspace features help the company when their articles or other staff use their laptops by safeguarding its security from ransomware. The company never lost data because of the BLACKbox technology for BYOD (Bring Your Device) laptops used by their article juniors, securing their company data on their respective laptops.
Solution Results:
BLACKbox assisted the client with Data Leakage Prevention through USB. The product also helped the client with Data Loss Prevention by enabling recovery from accidental or intentional data deletion, ransomware, and disaster. This list covers and applies to all devices, such as servers, laptops, mobiles, tablets, and desktops, for Information Security and Data Protection Practices.
Currently, the client's IT team exhaustively uses all the features and functionalities of the BLACKbox tool as a product. All these features and functionalities take the company's data security and safety to another level.
Words from the Client:
"We Chartered Accountants are entrusted all their data by our customers. I have seen both sides of the coin. While running a KPO, we are subjected to the most stringent Data Loss, Leakage, and Theft Prevention Policies by our overseas customers, and we do it. Our Indian customers, especially SMEs, do not subject us to such policies. However, we are morally responsible for investing in our IT infrastructure, to be honest custodians of their data. I am so professionally satisfied to have done it for my customers. The new privacy law will sensitize everyone to the importance of Data Privacy and Confidentiality."
He added "After implementing BLACKbox, I feel like an empowered custodian of our client's data. It is safe from loss, leakage, and theft. Even I have recommended it to most of our clients. Just like a "Body Guard" is to a celebrity, BLACKbox is a "Data Guard" to a business."
